Careers at Hyperthreads

Ride with us.

Hyperthreads is always on the lookout for talented designers, charismatic salespeople, multitasking wizards and organizational ninjas. What we all have in common is a passion for cycling and endurance sports and a healthy vanity that drives us to be the best clothing manufacturer we can be. We believe that maintaining a positive company culture, energetic team and supportive family environment is paramount to our success.  If you’re interested in joining our effort and believe you have skills to contribute then please contact us and we’ll get in touch. Thanks for your interest.

 

Available Positions

Page updated November 6, 2021

 

❯❯ Customer Service Representative

We’re looking for someone awesome to greet customers in person and online as well as keep our showroom looking its best.

General:
At Hyperthreads, we build high performing cycling, multi-sport, running, and casual apparel for athletes across the globe. We specialize in custom apparel, inspired by you.
Our office culture is immersed in the fabric that defines us. We put everything we produce to the test, in our own back yard here in northern Utah. It’s important to us that our employees become an ambassador to the brand while recreating in Hyperthreads apparel. Gaining an understanding of the design process and performance value of the brand is a lovely benefit and top priority among all our employees.

We enjoy group rides and sharing stories about our weekend adventures. Inspiring others to get out and make the most of each opportunity.

Reports To:
The CSR will report to Operations Management

Job Location:
Hyperthreads headquarters at 1418 Wall Ave., Ogden, UT 84404

Work Hours:
• Full-time, hourly, rate to be based on qualifications

Job Overview:
The Customer Service Representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. In addition, the CSR will be the primary person to greet walk-in customers at our Ogden, UT headquarters and showroom to assist with retail purchases or as a first contact to connect them with a salesperson for custom ordering.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Quick and efficient problem solving is a must. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities and Duties:
• Manage incoming calls
• Run the web chat portal
• Respond to customer emails
• Forward inbound sales leads
• Maintain the presentation, organization and cleanliness of our retail showroom
• Act as the first point of contact for walk-in customers
• Identify and assess consumer needs to achieve the best customer satisfaction
• Follow communication procedures, guidelines, and policies

Qualifications:
• Demonstrated customer support experience
• Excellent phone, chat and email communication skills
• A good active listener
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientated and has ability to adapt/respond to different types of personalities
• Comfortable with contemporary business tools such as Zoom, Calendly, Outlook/MS Office, G-Suite
• Familiarity or experience in cycling, running or endurance sports is a plus
• Detail oriented
• High school degree or equivalent

Click here to submit your resume and cover letter.
 
 
 

❯❯ Warehouse Associate

At Hyperthreads, we build high performing cycling, multi-sport, running, and casual apparel for athletes across the globe. We specialize in custom apparel, inspired by you.

Our office culture is immersed in the fabric that defines us. We put everything we produce to the test, in our own back yard here in northern Utah. It’s important to us that our employees become an ambassador to the brand while recreating in Hyperthreads apparel. Gaining an understanding of the design process and performance value of the brand is a lovely benefit and top priority among all our employees.

We enjoy group rides and sharing stories about our weekend adventures. Inspiring others to get out and make the most of each opportunity.

Reports To: The Warehouse Associate will report to Operations Management

Job Responsibilities:
• Completes shipments by processing and loading orders.
• Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
• Completes deliveries by driving truck or van to and from vendors.
• Maintains accurate inventory of warehouse product.
• Provides quality service by following organization standards.
• Preserves safe and clean work environment by keeping warehouse and workstations neat.
• Promotes clean shipping supply area by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.

Work Hours:
• Full-time position with occasional overtime.

Qualifications / Skills:
• Capable of using MS Office applications
• Able to work in a team
• Can multitask
• Organized
• Able to plan and schedule tasks
• Exhibits good time management
• Has an understanding of inventory control
• Data entry skills
• Dependable

Education, Experience, and Licensing Requirements:
• High school diploma, GED, or equivalent

Click here to submit your resume and cover letter.