Careers at Hyperthreads

Ride with us.

Hyperthreads is always on the lookout for talented designers, charismatic salespeople, multitasking wizards and organizational ninjas. What we all have in common is a passion for cycling and endurance sports and a healthy vanity that drives us to be the best clothing manufacturer we can be. We believe that maintaining a positive company culture, energetic team and supportive family environment is paramount to our success. If you’re interested in joining our effort and believe you have skills to contribute then please contact us and we’ll get in touch. Thanks for your interest.

Available Positions

Page updated March 25th, 2025

❯❯ Customer Service Representative (CSR)

We’re looking for a dedicated individual to join our team as a Customer Service Representative.

General: At Hyperthreads, we are passionate about providing top-quality custom athletic apparel for cyclists, runners, and multi-sport athletes worldwide. Our commitment to excellence extends beyond our products to the service we provide our customers. We believe in fostering a supportive office culture where every team member plays a crucial role in delivering outstanding customer experiences.

Our team values active lifestyles and embraces opportunities to engage with our community of athletes. We’re looking for someone who shares our enthusiasm for sports and can embody our brand values in every customer interaction.

Reports To: The Customer Service Representative will report to the Operations Manager.

Job Location: Hyperthreads headquarters at 1418 Wall Ave., Ogden, UT 84404

Work Hours: Full-time, based on a flexible schedule to accommodate customer needs.

Job Overview: Hyperthreads seeks a motivated Customer Service Representative to join our dynamic team. The ideal candidate is passionate about providing exceptional service and support to our clients. This role requires strong communication skills, empathy, and the ability to resolve issues effectively, ensuring each customer interaction reflects our commitment to excellence.

Responsibilities and Duties:

Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
Assist customers with orders, product inquiries, account questions, and general support.
Process orders, returns, and exchanges promptly and accurately.
Collaborate with other departments to resolve customer issues and improve overall service efficiency.
Assist with shipping and in-house production
Educate customers on product features and benefits to enhance their experience.
Maintain detailed records of customer interactions and transactions.
Uphold company policies and procedures while delivering a positive customer experience.
Assist other team members in achieving our mission to provide the best service in the industry.

Qualifications/Skills:

Exceptional verbal and written communication skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with CRM software and Microsoft Office Suite.
Experience in a customer service role preferred, but not required.

Education, Experience or Licensing Requirements:

High school diploma, GED, or equivalent.
Previous customer service experience is a plus.

Benefits:

Competitive salary based on experience and qualifications.
Flexible work hours and a supportive team environment.
Opportunities for professional development and growth within the company.

Click here to submit your resume and cover letter.

❯❯ Production Associate

We’re looking for a dedicated individual to join our team as a Production Associate.

General: At Hyperthreads, we build high-performing cycling, multi-sport, running, and casual apparel for athletes across the globe. We specialize in custom apparel, inspired by you. Our office culture is immersed in the fabric that defines us. We put everything we produce to the test in our own backyard here in northern Utah. It’s important to us that our employees become ambassadors of the brand while recreating in Hyperthreads apparel. Gaining an understanding of the design process and performance value of the brand is a top priority and a great benefit to our team.

We enjoy group rides and sharing stories about our weekend adventures—always looking to inspire others to get out and make the most of every opportunity.

Reports To: The Production Associate will report to Operations Management.

Job Responsibilities:

Operate heat press machines for applying graphics to t-shirts, hats, and other apparel.
Organize and maintain the production area for efficiency and cleanliness.
Assist in preparing and packaging orders for shipment.
Support the shipping department with order fulfillment as needed.
Maintain accurate inventory of production materials and supplies.
Ensure all production tasks meet quality standards and deadlines.
Follow organizational procedures and safety guidelines to uphold a clean and functional workspace.
Contribute to team efforts by assisting with related tasks as needed.

Work Hours:

Full-time position with occasional overtime.

Qualifications / Skills:

Detail-oriented and able to follow production processes accurately.
Capable of using MS Office applications.
Able to work in a team environment.
Strong multitasking and organizational skills.
Good time management and task prioritization.
Experience with inventory control is a plus.
Reliable and dependable with a strong work ethic.

Education, Experience, and Licensing Requirements: